Member Services

Our first priority is our students' health and safety. In the event a student tests positive for COVID-19 while enrolled in an SHA Membership, the student will receive the following care:

1. Pick-up in 3-6 hours &Transportation Off Campus - Once SHA is notified by the student's school that the student has tested positive and must be quarantined off campus, we will arrange for transportation to a hotel that has been trained and vetted for quarantine procedures.
2. 24/7 On-Site Supervision - Once the student arrives at the hotel, he or she will be escorted to his or her room using all protective measures possible, including PPE for any on-site supervisors or staff. The adult chaperone will stay in a separate room in the hotel and check in on the student regularly using appropriate precautions.  *Hotel location is subject to change based on availability and CDC guidelines in the area.
3. Daily Nursing Care - Within 24 hours of arriving at the hotel, a visiting nurse (RN or APRN) will conduct an initial evaluation and provide any needed medical assistance, including checking vitals, addressing acute concerns, and administering medication (if possible).  Initially, all medical care will be provided via telehealth (costs may vary depending on student's individual health insurance plan & coverage).  A nurse will assess the student's health daily until the student is able to return to campus or travel home. At any time during this course of care, the nurse may recommend a higher level of care in a hospital setting, and SHA will arrange for transfer.
4. COVID-19 Testing Assistance - We strongly recommend contacting your school to find the best location and testing procedure available for students before contacting SHA.  If testing assistance is needed, SHA can arrange for a COVID-19 test to ensure that the student is no longer at risk and can return to campus with clearance from the visiting nursing agency under the supervision of a medical doctor. If the student returns home, SHA can assist with safe travel arrangements.
5. Real-time Communication with Families & Schools - If a student is in quarantine due to an illness or positive COVID-19 test, we will communicate with the student's family and the school on a daily basis using multiple communication platforms to provide updates on the student's condition and coordinate any travel or other arrangements as needed.