FOR PARENTS

• Local support network for students and 24/7 access to SHA concierge services
• Guaranteed COVID+ care
• International students welcome!
• Private contactless pick-up service within 3-6 hours after notification
• Meet all school requirements to have a verified "local emergency contact" 
• Coordination with School and nursing staff during health-related emergencies
• Access to off-campus housing (hotel or host family) during breaks & holidays
• Airport transportation (to/from school) & electronic booking confirmations
• Quarantine services and contact tracing isolation/housing (at 3-star hotel)
• Experienced, trained & screened chaperones providing the highest level of care 
• Certified nurses and doctors provide medical care via telehealth & student's insurance
• Mobile application available for parents to connect directly with SHA caregivers

Yes. However, we cannot guarantee acceptance or access to any services if your student is not already enrolled in our Emergency Contact Program.  Due to the current environment, we must prioritize service to those who are already enrolled in the event of an emergency.  Emergency support requires expedited processing to provide services quickly, and to ensure the safest possible care.  Therefore, additional resources are needed to complete the required paperwork allowing SHA and it's partners to support your student immediately.  Also, schools usually require that any student that tests positive for COVID-19 must be off campus within 12-24 hours.

**An expedited processing fee will be added to the standard enrollment fee during an emergency**

WE STRONGLY RECOMMEND ENROLLING BEFORE YOUR STUDENT ARRIVES ON CAMPUS

If you need emergency service for your student please call now!     844-742-2255     or      EMAIL

Our first priority is your student's health and safety. In the event they test positive for COVID-19 while enrolled in SHA's Emergency Contact Program, the student will receive the following care:

1. Pick-up in 3-6 hours &Transportation Off Campus - Once SHA is notified by the student's school that the student has tested positive and must be quarantined off campus, we will arrange for transportation to a 3-star hotel that has been pre-screened and tested for quarantine procedures.
2. 24/7 On-Site Supervision - Once the student arrives at the hotel, he or she will be escorted to their private room using all protective measures possible, including PPE for any on-site supervisors or staff. The adult chaperone will stay in a separate room in the hotel and check in on the student regularly using appropriate precautions. *Hotel location is subject to change based on availability and CDC guidelines.
3. Daily Nursing Care - Within 24 hours of arriving at the hotel, a visiting nurse (RN or APRN) will conduct an initial evaluation and provide any needed medical assistance, including checking vitals, addressing acute concerns, and administering medication (if possible).  Initially, all medical care will be provided via telehealth (costs may vary depending on student's individual health insurance plan & coverage).  A nurse will assess the student's health daily until the student is able to return to campus or travel home. At any time during this course of care, the nurse may recommend a higher level of care in a hospital setting, and SHA will arrange for transfer.
4. Meals & Personal Items:  Every student will receive a login to "GrubHub", a mobile application giving them a daily budget and access to meals from a variety of restaurants in the local area.  Food and snacks can be ordered 24/7 as needed.  SHA can also facilitate contactless delivery of certain personal items or specialty foods not available through the meal plan service.
5. COVID-19 Testing Assistance - We strongly recommend contacting your school to find the best location & testing procedure available to students before contacting SHA.  If testing assistance is needed, SHA can arrange for a COVID-19 test to ensure that the student is no longer at risk and can return to campus with clearance from the visiting nursing agency under the supervision of a medical doctor. If the student returns home, SHA can assist with safe travel arrangements.
6. Real-time Communication with Families & Schools - If a student is in quarantine due to an illness or positive COVID-19 test, we will communicate with the student's family and the school on a daily basis using multiple communication platforms to provide updates on the student's condition and coordinate any travel or other arrangements as needed.

Sending your student back to campus this year?

Make sure to check with your school to see if they already have a Group Plan "GAP" with SHA first! If your school does not have a GAP plan, you can enroll your student into the Emergency Contact Program ("ECP") to have access to our "back to school" services.  

SHA can arrange for your student to be picked up at the airport by a private black car or SUV when their flight arrives (limousine service also available).  Our chauffeurs will drive them safely to their school, or next location.  If your student will be entering into quarantine, or off-campus housing with SHA, they will be greeted by their chaperone at the hotel who will handle everything from there.

Parents will have access to a mobile application that allows you to communicate directly with your student's chaperone, and receive real-time updates (including student's health info during emergencies).  The app is only available when students are in "supervised care" off campus.