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STUDENT HEALTH ADVOCATES, LLC - Refund Policy for "Membership & Services"

We want you to be completely satisfied and comfortable with the purchase of your SHA Membership!  If you ever have any questions or concerns, please contact us.

The "Membership" is 100% refundable until the student arrives safely in the U.S., on campus, or receives any services from SHA or its providers. Once any SHA service has been delivered as part of the membership, the cost of the membership cannot be refunded.  Memberships are also non-transferrable and expire at the end of the membership period listed on your certificate.

If your student arrives late (more than 60 days after academic year/semester "start date") due to COVID-19 or travel restrictions, SHA will extend the membership period to include one (1) additional Half-Year or semester for FULL and Half-Year memberships, up until the end of the current academic year.  Due to different start dates at each school, we can not issue pro-rated refunds for late arrivals.

Payments for any booked services, such as transportation and hotel rooms, are refundable up to 30 days after payment is made as long as the service has not been used. SHA will refund 100% of the payment for services canceled more than 48 hours before the scheduled start time of the service, e.g., pick up time for transportation to the airport. Refunds will not be provided for paid services that are canceled within 48 hours of the scheduled start time.  All EMERGENCY Membership services provided during the first 24 hours are non-refundable. Refunds for booked services that the student has partially utilized will be refunded on a prorated basis, including a cancelation fee. Refunds will be issued within 15 days of receiving the request. 

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