After submitting the DocuSign forms, you will be re-directed to our site to provide information about travel, health, and program needs.
Please note that Pre-Campus Arrival Quarantine and Off-Campus Housing services are billed separately (if applicable) from the Emergency Contact Program and are subject to current rates and availability. Please review our FAQs and contact us for additional information.
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We are confident that you will be completely satisfied with Student Health Advocates' services. In the event that your needs are not met, please contact us so we can address your concerns.
The fee for the Emergency Contact Program (ECP) is nonrefundable for domestic students.
For international students, the ECP is refundable (less a $100 processing fee) under two circumstances that might occur after the student has enrolled: 1) new US State Dept. travel restrictions prohibit the student's entry into the United States, and/or 2) the student's school suspends room and board before the student has departed his/her home country. Refunds for international students will not be issued if a student voluntarily elects not to travel to the US even though the US State Dept. has not restricted travel from the student’s departing country. If only the student's home country restricts travel to the US, i.e., the US has not implemented inbound restrictions, the ECP is not refundable.
Payments for any booked services, such as transportation and hotel rooms, are refundable up to 30 days after payment is made as long as the service has not been used. SHA will refund 100% of the payment less $100 for services canceled more than 48 hours before the scheduled start time of the service, e.g., pick up time for transportation to the airport. Refunds will not be provided for paid services that are canceled within 48 hours of the scheduled start time. Refunds for booked services that the student has partially utilized will be refunded on a prorated basis less a $100 processing fee. Refunds will be issued within 15 days of receiving the request.
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